Refund policy

By using this service, the customer agrees to our Privacy Policy and Terms*

Refunds and Cancellations:

 Elita Store reserves the right to refuse any exchange request. Orders damaged due to shipping will be considered on an individual case.

*For orders within the United Arab Emirates, there is no final option to Cancel or Refund the order.*

*⁠For orders outside the United Arab Emirates, there is no final option to Refund or Exchange the order.*

Exchange:

We can exchange ready-made clothes of the same model only if the required size is available. Customers will have to pay the delivery costs of the replacement as well as any differences in price.

 * Orders purchased during the sale period or through a discount code, the customer cannot request an exchange.

 Important Notice: The only available communication channel for customer service regarding exchanges is through WhatsApp at the following number: +971551770041